Case Study: United Steel Products achieves 30% sales growth and greater service efficiency with ServiceTitan

United Steel Products’ door to commercial service efficiency opened by ServiceTitan

United Steel Products, a New York City-area commercial garage door business, was still running much of its operation on paper and needed a better way to track service work, installations, contracts, and customer follow-up. As the company grew and handled increasingly complex commercial jobs, it needed a more efficient system to manage field teams and office workflows, and turned to ServiceTitan, the cloud-based software for the trades.

ServiceTitan gave United Steel Products better job tracking, scheduling, and visibility across projects, while add-ons like Marketing Pro and Phones Pro helped recover leads and manage after-hours calls. The results were immediate: United Steel Products said it increased sales 30% in the first year with ServiceTitan, expected another 10-15% growth the following year, and recouped its investment in the first year while doing more work with the same office staff.

United Steel Products

Alfredo Franza

Vice President of Operations