Case Study: Thornton & Grooms achieves 36% revenue growth and major efficiency gains with ServiceTitan

Thornton & Grooms - Customer Case Study

Thornton & Grooms is an 80-year‑old Metro Detroit home‑services company with NATE‑certified technicians that wanted to modernize operations: reduce administrative burden, simplify booking and dispatch, cut paperwork and phone traffic, and gain better inventory and reporting visibility to support growth.

They implemented ServiceTitan (credit card, phone and mobile integrations, forms, triggers, SMS and truck‑stock replenishment) using their EOS rollout process. Within a year they grew revenue 36%, saved field staff over 10 minutes of admin time per appointment, reduced dispatch calls by about 75%, sped up onboarding, moved toward paperless workflows, and gained easier reporting and inventory tracking.

Thornton & Grooms

Matt Bergstrom

Owner