Case Study: Bears Home Solutions achieves greater efficiency and growth with ServiceTitan

Third Generation of Bears Home Solutions Thrives With ServiceTitan

Bears Home Solutions, a North Dakota-based family business now led by its third generation, was looking to modernize its operations after relying on an outdated home services software system. When Eric Boettner returned to the company, he found the old platform difficult to use and inefficient for dispatch, memberships, purchase orders, and customer management. The company then switched to ServiceTitan to support its commercial and residential service operations.

ServiceTitan helped Bears Home Solutions improve training, field sales, marketing, accountability, and reporting. With ServiceTitan Academy, knowledge base resources, Marketing Pro, pricebook integrations, and stronger reporting tools, the team gained better visibility and efficiency across the business. Boettner said the company saw major gains in reporting and day-to-day workflow, while ServiceTitan’s ongoing updates also helped Bears stay ahead with contactless and remote-work capabilities during COVID.

Bears Home Solutions

Eric Boettner

Operations Manager