Case Study: The Drain Surgeon achieves 312% revenue growth and 200% productivity boost with ServiceTitan

The Drain Surgeon - Customer Case Study

The Drain Surgeon is a family‑owned plumbing company in Augusta, GA with over 35 years of experience that recently went live on ServiceTitan to address manual, paper‑based workflows and scale its booking, dispatch, and office operations more efficiently.

Owner Kevin Coleman implemented ServiceTitan with phone, mobile and payment integrations plus iPads, truck inventory and replenishment, tech bios and customer surveys to become paperless and faster. As a result the company saw a 312% revenue increase in one year (first quarter post‑go‑live vs. same quarter the year before), a 200% productivity gain, and opened a second location in Myrtle Beach.

The Drain Surgeon

Kevin Coleman

Owner