Case Study: SuperTech Heating and A/C achieves faster growth and better team visibility with ServiceTitan

Switch to ServiceTitan helps couple grow business and have more time together

SuperTech Heating and A/C, a Baltimore-area HVAC company founded by Hong Zhu and her husband Steven, grew from a small startup into two offices and 15 employees, but initially relied on pen-and-paper processes to run the business. As demand increased, the company needed a better way to manage operations, improve visibility, and support growth. SuperTech Heating and A/C chose ServiceTitan, a cloud-based software platform for the trades, to replace its manual system.

With ServiceTitan, SuperTech Heating and A/C gained call recording, photo documentation, and dashboard reporting to improve call handling, verify work, track budgets, and share goals with the team. Hong said the platform helped create transparency and accountability, and that “without ServiceTitan, we cannot grow this fast.” The switch in 2018 supported the company’s rapid expansion and made operations more efficient, giving the owners more confidence in both service quality and growth.

SuperTech Heating and A/C

Hong Zhu

Co-Owner