Case Study: SouthCoast Heat & Air achieves better KPI visibility and smarter growth with ServiceTitan

SouthCoast Heat & Air - Customer Case Study

SouthCoast Heat & Air, a small HVAC business in Santa Fe, Texas, needed software that could help it operate more efficiently and grow without constant switching between platforms. Owner Ken Tobey initially used other systems, but found they were not the right fit as the company evolved. He turned back to ServiceTitan for a solution that would give him better visibility into key business metrics, dispatch, and marketing performance.

ServiceTitan implemented tools like KPI reporting, Phones Pro, Marketing Pro, and Pricebook Pro to help SouthCoast Heat & Air track technician performance, average tickets, close rates, and ad source effectiveness. As a result, the company gained stronger data-driven decision-making, improved insight into advertising ROI, and a more repeatable business process. With ServiceTitan, SouthCoast Heat & Air grew to three trucks and about $700,000 in revenue in 2020, with expectations to surpass $1 million.

SouthCoast Heat & Air

Ken Tobey

Owner