Case Study: Wickstrom Plumbing-Heating-Cooling achieves rapid growth and expansion with ServiceTitan

Sky’s the limit for expansion in Idaho for ServiceTitan-powered Wickstrom Plumbing-Heating-Cooling

Wickstrom Plumbing-Heating-Cooling, a Boise, Idaho family-run plumbing and HVAC business, faced the challenge of scaling quickly when Ty Wickstrom took over leadership at age 26 amid major family hardship. With limited management experience and an outdated, paper-heavy workflow, the company needed a better way to run operations and support growth, so it turned to ServiceTitan.

ServiceTitan implemented software tools including Titan Score, TitanAdvisor, communications, recurring service follow-ups, and Pricebook Pro to streamline workflows and improve team accountability. The impact was significant: Wickstrom Plumbing-Heating-Cooling grew to $2.8 million in annual sales, added a second location, increased revenues by 30% in one year, and reached a Titan Score of 193, placing it in the top 1% of ServiceTitan users.

Wickstrom Plumbing-Heating-Cooling

Ty Wickstrom

Wickstrom Plumbing-Heating-Cooling