Case Study: Simpson Plumbing achieves rapid growth and stronger customer service with ServiceTitan

Simpson Plumbing - Customer Case Study

Simpson Plumbing, a fast-growing Vancouver, Wash.-based plumbing company serving northern Washington and expanding into Oregon, was ready to scale its operations but needed the right technology and team structure to do it. Office manager Beth Anderson helped lead the decision to adopt ServiceTitan once the company had enough technicians to fully use the cloud-based platform.

After implementing ServiceTitan in 2018, Simpson Plumbing used the platform’s tools, including Marketing Pro and Pricebook Pro, to improve dispatching, customer communication, pricing, and reputation management. The results included six new hires, a stronger service operation, better online reviews, faster promotional campaigns, and backup communication during phone outages—helping the company grow quickly and operate more professionally with ServiceTitan.

Simpson Plumbing

Beth Anderson

Simpson Plumbing