Case Study: Sila Services achieves scalable growth with ServiceTitan

Sila’s Center of Excellence a model for maximizing ServiceTitan, and their business

Sila Services, a rapidly growing trades company expanding from 250 to 1,600 employees across 14 states, needed a way to onboard new affiliates quickly, standardize processes, and keep operations consistent as it added more brand partners. To meet that challenge, Sila created a Center of Excellence to help every business under its umbrella maximize ServiceTitan, the cloud-based software for the trades.

Led by Marisa Samuel, the ServiceTitan-focused COE built standardized onboarding, best practices, and ongoing support, with each partner designating a ServiceTitan Champion and working toward ServiceTitan Certified Administrator status. ServiceTitan’s usage metrics, including Titan Score, improved across the organization, with some companies reaching standout scores like 261 and several landing on the leaderboard, helping Sila scale more effectively while strengthening revenue growth and operational consistency.

Sila Services

Mike Rudolf

Chief Operating Officer