Case Study: Shanklin Heating & Air Conditioning achieves 33% revenue growth in under 4 months with ServiceTitan

Shanklin Heating and Air Conditioning - Customer Case Study

Shanklin Heating & Air Conditioning is a family-owned HVAC company in Canton, Ohio, founded in 1960 and now run by grandsons Kip and Derek. Despite a long history of delivering a “Wow Experience,” the company struggled with accountability and call/job tracking because their old software couldn’t record previous actions or historical notations, leading to operational issues.

After launching ServiceTitan on 02/16/2017, Shanklin used its documentation, tracking and dashboard tools—projecting the dashboard in weekly meetings—to improve accountability and workflow; Operations Coordinator Tiffany Airwyke praised that it “documents EVERYTHING.” In less than four months live on ServiceTitan they grew revenue 33%, earned a TitanScore of 64 (88th percentile), and saw a 38% increase comparing the first quarter on ServiceTitan to the same quarter the prior year.

Shanklin Heating and Air Conditioning

Tiffany Airwyke

Operations Coordinator