Case Study: Adams Power improves invoicing, visibility, and efficiency with ServiceTitan

ServiceTitan’s customer-centered approach transforms Adams Power’s operations

Adams Power, a commercial electric, plumbing, and HVAC contractor with multiple locations in Wisconsin and Illinois, was struggling with disconnected software systems, a glitchy mobile app, inaccurate job costing, and delayed invoicing. In November 2023, the company chose ServiceTitan to unify operations and support better project tracking for its AIA-billed work.

ServiceTitan implemented a single platform across Adams Power’s offices and field teams, with onboarding support, a user-friendly mobile app, and ongoing product improvements shaped by Adams Power’s feedback. As a result, invoices now go out in about 1.5 to 2 weeks instead of up to 4 weeks, data updates in real time, and the team gained visibility into metrics like 67,107 inbound calls in 2024 and missed return visits—helping Adams Power scale more efficiently with ServiceTitan.

Adams Power

Sarah Hawver

Adams Power