Case Study: Schaal Plumbing, Heating & Cooling achieves faster reporting, smoother onboarding and better planning with ServiceTitan

ServiceTitan Wins in Onboarding, Reporting, Planning

Schaal Plumbing, Heating & Cooling, a Des Moines–based residential and commercial services firm led by president Randy Keys, grew from a $3M, 23-employee shop to a 70-person, $15M business focused on customer service and employee support. The company struggled with an outdated field-service system (SuccessWare) that made onboarding painful, reporting slow and training expensive, leaving the office staff dependent on a single knowledgeable user and hindering operational growth.

In 2018 Keys migrated to ServiceTitan, assigning a full-time implementation manager, running a two-month rollout and using ServiceTitan’s onsite support. The switch delivered a smooth transition, dramatically faster reporting (minutes to a single click), easier training, better maintenance- and membership-reporting, and clearer long-term planning—trade-offs in higher cost outweighed by improved efficiency and scalability.

Schaal Plumbing, Heating & Cooling

Randy Keys

Schaal Plumbing, Heating & Cooling