Case Study: Service Emperor achieves greater efficiency and growth with ServiceTitan

ServiceTitan vs. FieldEdge Georgia HVAC Owner in Great Position to Judge

Service Emperor, a Georgia HVAC company founded by Tersh Blissett, was looking for a service management platform that could support a new, fully remote, paperless operation. After using FieldEdge at a previous company, Blissett wanted a better system for tracking metrics, simplifying workflows, and reducing the need for manual spreadsheets and extra office staff. He chose ServiceTitan for Service Emperor.

ServiceTitan implemented an HVAC business software solution with intuitive dashboards, automated reporting, geofencing alerts, integrated financing, and strong onboarding and training resources. The result was faster access to job and technician data, automated customer communications and review requests, and enough efficiency that Blissett said he would need at least two more office staff without ServiceTitan. He also noted that ServiceTitan’s all-in-one platform made it effectively no more expensive than competing tools once add-ons were factored in.

Service Emperor

Tersh Blissett

Owner