Case Study: Van Delden Wastewater Systems achieves 100% efficiency gains with ServiceTitan

ServiceTitan Software Improves Texas Septic-Service Company's Efficiency by 100

Van Delden Wastewater Systems, a fourth-generation Texas septic company, had long relied on paper work orders, manual double entry, and a single desktop calendar to manage scheduling, dispatching, invoicing, and over 1,000 maintenance contracts. The company needed a better way to streamline its aerobic septic service obligations and improve efficiency, and turned to ServiceTitan septic business software.

ServiceTitan implemented a digital workflow with scheduling, dispatch, mobile tech updates, tagging for neighborhood routing, automated invoicing, recurring service reminders, and contract tracking. The results were substantial: Van Delden Wastewater Systems reported efficiency improvements of 100%, faster payments, easier customer communication, the ability to add new services like roto-rootering and jetting, and reduced office staffing costs.

Van Delden Wastewater Systems

Courtney Van Delden

Van Delden Wastewater Systems