Case Study: Tony’s Plumbing Service achieves one-click accounts payable efficiency with ServiceTitan

ServiceTitan Payables takes Tony’s Plumbing Service from ‘This Whole Mess’ to One-Click Efficiency

Tony’s Plumbing Service, a family-owned plumbing company in Modesto, Calif., grew rapidly from $3 million in 2019 to $4.8 million in 2021, but that growth created a messy, paper-heavy accounts payable process. Before using ServiceTitan Payables, bills, purchase orders, checks, and vendor statements were handled manually across multiple systems, creating hours of reconciliation work and making approvals difficult.

ServiceTitan implemented Payables to centralize bills, statements, credits, approvals, and payments in one digital workflow. With ServiceTitan, Tony’s Plumbing Service says its new bookkeeper took over AP within 60 days, saving about 20 hours a month on reconciliations alone, eliminating check writing and mailing, and making bill payments a one-click process with better visibility and faster credit matching.

Tony’s Plumbing Service

Andrew Molica

General Manager