Case Study: Drainworks Plumbing & Septic achieves faster growth and better performance tracking with ServiceTitan

ServiceTitan Ignites Growth for Small Plumbing & Septic Business with “Jet Fuel”

Drainworks Plumbing & Septic, a small plumbing and septic business serving Columbia, Conn., was struggling to outgrow basic software and gain visibility into KPIs without spending hours building spreadsheets. The company wanted to scale faster and manage its five-person team more effectively, but needed a better way to track performance and support growth.

ServiceTitan’s septic business software replaced the old tools and gave Drainworks real-time dashboards, KPI access, and better training and accountability across the team. After just one month, the company reported stronger performance awareness and faster progress toward its goals, with plans to move from $1.2 million in revenue to over $2 million and shift employees from hourly to performance pay, showing how ServiceTitan helped put “jet fuel” on the business.

Drainworks Plumbing & Septic

Justin Breault

Vice President of Operations