Case Study: Network Home Services achieves greater productivity and clearer customer service with ServiceTitan

ServiceTitan helps tradies at Network Home Services focus on what they do best

Network Home Services needed a better way to manage dispatching, customer calls, and technician quotes without the constant double-entry and admin overload that came with spreadsheets, Word documents, and disconnected software. The team also struggled with missed calls, limited customer details, and slow, manual quoting processes that made it harder to respond quickly and serve customers well.

ServiceTitan gave Network Home Services an all-in-one platform that connected dispatch, call recording, customer profiles, availability, tags, and digital pricebooks. The result was a major productivity boost: dispatchers could handle double the number of technicians, CSRs could quickly return abandoned calls and access customer info faster, and technicians could present clear good-better-best options on tablets, helping drive more sales and a smoother customer experience.

Network Home Services

Sally Noyen

Dispatcher