Case Study: InTown Plumbing achieves time savings and growth planning with ServiceTitan

ServiceTitan Helps InTown Plumbing Save Time, Plan for Growth

InTown Plumbing, a growing plumbing contractor, struggled to keep up with scheduling, dispatching, job tracking, and reporting while relying on spreadsheets, texts, emails, and Google Maps. As the company expanded from two trucks to seven, its manual workarounds and limited systems made it hard to manage residential, commercial, and new construction jobs efficiently. InTown Plumbing turned to ServiceTitan and its all-in-one plumbing software to replace those disconnected processes.

With ServiceTitan, InTown Plumbing streamlined scheduling, dispatching, route optimization, job tracking, customer notifications, and analytics reporting. The result was major time savings, with office coordination ending earlier in the day and improved communication that “100 percent” better connected the company with customers. ServiceTitan also gave InTown Plumbing the reporting and visibility needed to set goals, plan for growth, and hire strategically, while improving professionalism and support for new construction projects.

InTown Plumbing

Brittany Grose