Case Study: Village Plumbing & Air achieves faster growth and better efficiency with ServiceTitan

ServiceTitan helps enterprise shops like Village Plumbing & Air work more efficiently

Village Plumbing & Air, a Houston-area residential HVAC and plumbing shop, needed a better way to connect information across its operations after dealing with a patchwork of outdated software at a previous company. The team wanted a system that could simplify booking, reporting, and day-to-day management as the business grew.

ServiceTitan provided the tools Village Plumbing & Air needed, including reporting, alerts, and Marketing Pro. With ServiceTitan, the team gained real-time visibility into KPIs, technician performance, and customer feedback, while also running outreach through direct mail, email, and SMS. The result was smoother operations and better growth support as Village Plumbing & Air doubled its tech count and reached $23 million in revenue in 2023.

Village Plumbing & Air

Rodrick Joyner

Client Experience Manager