Case Study: Legendary Plumbers achieves rapid growth and higher average tickets with ServiceTitan

ServiceTitan gives Legendary Plumbers the tools—and confidence—to aim for $20M

Legendary Plumbers, a residential and commercial plumbing company founded by brothers Mitch Boerner and Jacko Boerner in Melbourne, struggled to scale beyond a small operation and lacked the tools to run a larger trades business. After learning from ServiceTitan content and videos, they adopted ServiceTitan when it became available in Australia in July 2024 to help manage dispatching, pricing, marketing, and customer communication.

With ServiceTitan, Legendary Plumbers streamlined operations, tracked marketing performance, and built more professional proposals using good-better-best pricing. The impact was immediate: average ticket size grew from about $800 to $2,500, the company became more efficient with 17 employees, and it gained the ability to pay technicians commission. With ServiceTitan, the business also reset its growth target from $10 million to $20 million in 10 years.

Legendary Plumbers

Mitch Boerner

Director