Case Study: Scott’s One Hour Air Conditioning & Heating achieves data-driven growth with ServiceTitan

ServiceTitan Gives Florida HVAC and Plumbing Franchise Data To Know & Grow

Scott’s One Hour Air Conditioning & Heating, a fast-growing Florida HVAC and plumbing franchise in the Benjamin Franklin Plumbing network, needed better visibility into its business as it scaled to more than $23 million in annual revenue. After switching from older software, the company wanted clearer reporting, more flexible data analysis, and a way to improve customer satisfaction and support future growth with ServiceTitan.

ServiceTitan implemented its cloud-based field management software to give the company detailed, real-time insight into revenue, costs, job costing, discounts, and average ticket performance. With ServiceTitan, Scott’s One Hour Air Conditioning & Heating was able to uncover hidden issues, measure tickets more accurately, and guide sales training and operational decisions, helping the business grow more efficiently while maintaining a 4.6-star rating from more than 1,900 Google reviews.

Scott’s One Hour Air Conditioning & Heating

Melissa Fair

Scott’s One Hour Air Conditioning & Heating