Case Study: Nova Basement Systems achieves stronger growth and better communication with ServiceTitan

ServiceTitan gave Nova Basement Systems a path to 21st century

Nova Basement Systems, a growing La Porte, Ind.-based basement waterproofing and foundation repair company, was looking in 2021 for software that could support the business it wanted to become. With 32 employees and increasingly complex residential projects, the team needed a system that could adapt to multi-day jobs, improve communication, and replace manual processes that slowed down work and made information harder to share. ServiceTitan was chosen after an internal review because it could grow with Nova instead of forcing Nova to fit the software.

ServiceTitan helped Nova Basement Systems centralize job photos, call recordings, pricebook updates, and project workflows in one platform accessible on iPads. It also enabled the company to create multiple jobs for larger projects and add appointments, which Nova said was a game changer. The results included a 33% increase in first-year sales after the team shifted to deeper, more relationship-driven visits, along with better morale, less employee turnover pressure, and faster access to customer and job information.

Nova Basement Systems

Mike Flores

Owner and General Manager