Case Study: Cyprus Air achieves greater efficiency and communication with ServiceTitan

ServiceTitan forms more than 130 of them – drive efficiency and communication at Cyprus Air

Cyprus Air Heating & Cooling, based in the Washington, D.C. area, needed a better way to manage complex service workflows across multiple jurisdictions and reduce the time technicians and office staff spent on data entry, communication, and spreadsheets. After adopting ServiceTitan, the company relied heavily on ServiceTitan forms to streamline operations and improve coordination across departments.

ServiceTitan implemented more than 130 customized forms with conditional logic, automating handoffs for permits, parts ordering, and accounting notifications while tailoring questions to each county or jurisdiction. The result was faster communication, less technician overwhelm, and major time savings—Gounaris said the system can save someone “half their day”—while also eliminating several employees’ worth of spreadsheet work and giving Cyprus Air instant reporting and analytics.

Cyprus Air

Georgios Gounaris

Owner