Case Study: Arce Heating and AC achieves streamlined operations and increased revenue with ServiceTitan

ServiceTitan Empowers HVAC Contractor to Offer ‘Big Company Service with Small Company Feel’

Arce Heating and AC, a Fort Mill, S.C. HVAC company founded by former technician Robert Arce, grew to a four‑technician service team and $1.7M in revenue but struggled to scale because previous software lacked key features, had poor QuickBooks integration, produced difficult-to-present estimates, and offered inadequate customer support—creating duplicate work and operational chaos.

After switching to ServiceTitan, Arce used a guided onboarding process and the platform’s scheduling/dispatch, mobile app, pricebooks, photo-rich estimate templates and technician analytics to streamline operations. The result: smoother field workflows, faster troubleshooting, more effective upselling and clearer pricing for customers, plus better technician accountability—positioning the company to hire for growth and pursue a $2M revenue goal while delivering “big company” service with a small‑company feel.

Arce Heating and AC

Robert Arce

Owner