Case Study: The Happy Outlet achieves 50% growth and happier customers with ServiceTitan

ServiceTitan Drives Both for The Happy Outlet

The Happy Outlet, a residential electrical service company in Carson City, Nevada, wanted a better way to manage rapid growth and improve customer communication. After struggling with older software that was hard to use, didn’t sync well with QuickBooks, and required too much manual work, the company switched to ServiceTitan field management software.

With ServiceTitan, The Happy Outlet gained an all-in-one system for dispatching, scheduling, mobile access, customer communication, and review requests. ServiceTitan helped the company grow by an estimated 50%, expand from three employees and three vans to 14 team members and seven vans, and support a goal of $3 million in annual revenue. The team also became more productive, improved customer service, and maintained a 4.9-star Google rating with 560 reviews.

The Happy Outlet

Rebecca Tenorio

Dispatcher