Case Study: Bay Heating and Air Conditioning achieves million-dollar transformation with ServiceTitan

ServiceTitan Data Powers Million-Dollar Transformation of Ohio HVAC Company

Bay Heating and Air Conditioning, a residential HVAC contractor in Westlake, Ohio, faced inefficient, paper-based operations and limited visibility into performance when Sean Nagle became general manager. The company needed a technology-driven overhaul and better incentives to improve technician productivity, sales mix and day-to-day dispatching.

Bay implemented ServiceTitan, introduced a 12-month rolling, tiered bonus plan, and used pricebook integrations, reporting and regular coaching to standardize estimates and workflows. The changes doubled estimator output, sped dispatch and job turnaround, improved average ticket values and helped Bay reach $1 million in service and maintenance revenue in 2019, with plans to pursue 25–40% further growth.

Bay Heating and Air Conditioning

Sean Nagle

General Manager