Case Study: Griffin Service achieves streamlined operations and growth with ServiceTitan

Second Time on ServiceTitan Proves Charm For New Jacksonville HVAC Company

Griffin Service, a Jacksonville-area HVAC company founded in 2016 by Tom Casey, was looking for the right software to support its fast-growing business. After trying multiple systems that either weren’t ready for a startup or couldn’t keep up as the company scaled, Griffin Service returned to ServiceTitan, a cloud-based software platform for the trades.

ServiceTitan helped Griffin Service streamline operations and improve customer communication with features like notifications, mapping, technician bios, and follow-up workflows. The result was better customer experience and stronger reviews, with Casey saying the move was “a million times the right decision” for the company as it continued to grow beyond its $3.95 million revenue budget.

Griffin Service

Tom Casey

Chief Visionary Officer