Case Study: Bonfe achieves $40,000 in added revenue in one month with ServiceTitan

Second Chance Leads added $40,000 in revenue for Bonfe—in one month

Bonfe Plumbing, Heating, Cooling, Electric, Drains was struggling with a labor-intensive manual process for following up on unbooked calls, with busy CSRs leaving limited notes and staff having to listen back to recordings to understand why customers didn’t book. ServiceTitan’s Titan Intelligence feature, Second Chance Leads, helped Bonfe streamline this process and identify missed opportunities more efficiently.

With ServiceTitan’s Second Chance Leads, Bonfe now gets instant AI-generated summaries of unbooked calls, making follow-up faster and more accurate without relying on lengthy call reviews. In the first month, the solution—used alongside Scheduling Pro—added more than $40,000 in revenue, delivering a major boost in saved leads and conversion.

Bonfe

Jessy Karolevitz

Call Center Director