Case Study: Rub-A-Dub Plumbing achieves revenue growth and improved customer experience with ServiceTitan

Rub-A-Dub Plumbing - Customer Case Study

Rub‑A‑Dub Plumbing is a 14‑employee plumbing contractor serving Tyler and surrounding East Texas communities. As the business grew, they needed better internal alignment, more efficient dispatching and billing, and a more consistent, professional customer experience both in the field and over the phone.

After going live on ServiceTitan in February 2017, the team adopted paperless invoicing, the dispatch board, custom tags, and shared goals, plus extensive notes and photos. Those tools streamlined communication, prevented rescheduling errors, improved technician presentations, and helped drive revenue growth and higher customer satisfaction within six months.

Rub-A-Dub Plumbing

Ginny R.

Administrative Manager