Case Study: Rosenthal Plumbing achieves 28% revenue growth in one year with ServiceTitan

Rosenthal Plumbing - Customer Case Study

Rosenthal Plumbing is a third‑generation, family‑owned plumbing company serving Santa Cruz and the surrounding area for over 25 years, handling both residential and commercial work. They needed a way to consistently deliver on a 24/7 emergency response promise and streamline dispatching so on‑call staff could manage calls and technicians from anywhere.

To solve this, Rosenthal implemented ServiceTitan (launched Nov 2013) with mobile, phone and credit‑card integrations and adopted features like dispatch bios and call tagging to prioritize and route work. The result: improved remote dispatch and customer communication and a 28% increase in revenue in the first year after adopting the platform.

Rosenthal Plumbing

David Rosenthal

Owner