Case Study: Lowry Doors boosts online reviews with ServiceTitan Marketing Pro

Reviews for Lowry Doors ‘Skyrocketed’ After Using Marketing Pro

Lowry Doors, a commercial and residential garage door company in Orem, Utah, struggled for years to get customers to leave online reviews, even after paying technicians $5 per review and trying a local marketing firm. The company had already been using ServiceTitan, and then turned to ServiceTitan’s Marketing Pro to improve its reputation management and review generation.

With ServiceTitan’s Marketing Pro, Lowry Doors automatically texted customers after appointments asking them to review the company on sites like Google, Facebook, or CitySearch, while consolidating feedback in one feed. The result was immediate: online reviews doubled in just one week. Lowry also used ServiceTitan AI tools to draft review responses, allowing the team to reply to all reviews in under 24 hours.

Lowry Doors

Jennifer Alonso

Director of Administration