Case Study: Nova Basement Systems achieves more jobs with ServiceTitan

Reputation management with Marketing Pro earns Nova Basements more jobs

Nova Basement Systems, a remodeling and structural repair contractor, wanted to strengthen its online reputation and win more jobs. After joining ServiceTitan and using Marketing Pro, the company focused on reputation management to make it easier for customers to leave reviews and for the team to manage feedback across multiple review sites.

With ServiceTitan’s Marketing Pro-Reputation, Nova Basement Systems began sending review requests by text and responding from a centralized dashboard. In just over a year, its Google reviews grew from 19 to 122 and its average rating rose from 3.4 stars to 4.7 stars. The stronger reputation, especially praise for “great communication,” helped convince new customers to choose Nova and directly contributed to more sales.

Nova Basement Systems

Mark Strauss

Communications Director