Case Study: Reid & Pederson Drainage achieves 20% revenue growth in six months with ServiceTitan

Reid & Pederson Drainage - Customer Case Study

Reid & Pederson Drainage is a family‑owned sewer and drain company serving Illinois and Northwest Indiana for more than 30 years. Recently they began using ServiceTitan to gain better visibility into marketing performance, streamline office and field communication, and make it easier for technicians to locate and document customer cleanouts.

By implementing ServiceTitan with phone, mobile, and Worldpay integrations, they added unique tracking numbers for campaigns, shifted to text messaging for faster technician communication, and started logging cleanout photos and measurements. In six months after going live they increased revenue by 20% (comparing the first quarter after launch to the same quarter the prior year) while improving operational visibility and technician efficiency.

Reid & Pederson Drainage

Kevin Reid

Owner