Case Study: Puragain Water achieves rapid scalable growth with ServiceTitan

Puragain Water wanted to scale quickly, and needed a great CRM to do it

Puragain Water, a Southern California water-filtration company, was growing rapidly across new states and markets, but its existing tools couldn’t keep up with sales follow-ups, service coordination, and organization. The company needed a better CRM to support its expansion, so it turned to ServiceTitan to help manage a business that had outgrown spreadsheets and manual processes.

ServiceTitan gave Puragain Water an adaptable, all-in-one system that streamlined sales, alerts, follow-ups, and installation workflows across locations. The process was reduced to about 10 minutes per job, improving handoffs between teams and making training easier. With ServiceTitan, Puragain Water has been able to open new stores profitably and scale from 7 employees to about 100 while maintaining a single integrated system.

Puragain Water

Lonnie Larson

Owner and CEO