Case Study: NWFL Mechanical achieves $1.2M first-year revenue and doubles earnings with ServiceTitan

Plumber Techs Build New Florida Plumbing Company Using ServiceTitan Software

NWFL Mechanical is a residential-focused plumbing startup in the Florida Panhandle founded in late 2018 by operations manager Chris Gist and master plumber Christopher Stewart. Although the team initially used a cheaper home‑services platform for cost reasons, they struggled with limited reporting, hard-to-access estimates, no integrated financing, and poor customer support — constraints that threatened their ability to scale.

After switching to ServiceTitan (and hiring a new marketing firm), NWFL saw fast improvement: monthly revenue climbed from the $42–47k range to $67k by month three, they doubled business in the first two months and finished Year 1 at $1.2M, with an average ticket near $1,200. ServiceTitan’s integrated financing, robust reporting, technician tracking/photos and professional emailed estimates boosted average tickets, enabled performance-based incentives and cleaner operations, and improved the customer experience.