Case Study: Express Electrical Service increases call conversion rates with ServiceTitan Phones Pro

Phones Pro Dials Up All the Right Numbers for Express Electrical in Southern California

Express Electrical Service, a Southern California electrical contractor, wanted a more accurate way to track call-center performance and improve how quickly new customers were answered and booked. Using ServiceTitan software, specifically Phones Pro, the company sought better visibility into KPIs, conversion rates, and agent coaching to create the “wow factor” for first-time callers.

ServiceTitan’s Phones Pro helped Express Electrical Service automate and streamline call booking, record and review calls, and tie conversations directly to jobs for cleaner reporting and verification. The result was a 20% increase in call conversion rates, up to 10 seconds faster answer times, and field conversion rates improving to 72%–75%, giving the company better training, tighter quality control, and stronger sales performance.

Express Electrical Service

Mario Campirano

Owner