Case Study: Peterman Heating, Cooling & Plumbing achieves 7-day call coverage and fewer missed calls with ServiceTitan Phones Pro

Peterman HVAC and Plumbing “On Call” 7 Days a Week, Thanks to Phones Pro

Peterman Heating, Cooling & Plumbing of Indianapolis was losing after‑hours and weekend calls after their dispatchers moved offsite during a temporary office shift. The company couldn’t manage remote call handling, missed opportunities to win weekend work, and needed a way to prevent lost customers who were being contacted first by competitors.

After implementing ServiceTitan Phones Pro (integrated with their ServiceTitan system), Peterman enabled managers to take calls from home, use voicemail drop and call recording, and monitor agent activity. The result: about a minute saved per call, fewer abandoned calls, extended hours including Sunday service, better customer retention, and improved operational flexibility.

Peterman Heating, Cooling and Plumbing