Case Study: Paul the Plumber achieves 6,000% ROI and faster growth with ServiceTitan

Paul the Plumber - Customer Case Study

Paul the Plumber, a Southern New Hampshire plumbing, HVAC, and electrical contractor, was looking for ways to grow beyond a “generic” website and improve customer convenience. After adding ServiceTitan and later integrating Scheduling Pro, the company wanted to boost online booking, generate more reviews, and create a more efficient scheduling process as it expanded its business.

ServiceTitan helped Paul the Plumber implement Scheduling Pro and Marketing Pro, tying online appointments, reviews, and capacity planning into one platform. The results were significant: the company generated $65,000 in revenue from Scheduling Pro in January 2023 on a $1,000 investment, a return of more than 6,000%, while also increasing its review rating to 4.8 across major platforms and using the integration to support dynamic scheduling and marketing insights.

Paul the Plumber

Mike Bears

Sales and Marketing Manager