Case Study: Monkey Wrench Plumbing Company achieves 74% revenue growth and doubles business capacity with ServiceTitan

Monkey Wrench Plumbing Company - Customer Case Study

Monkey Wrench Plumbing Company is a playful, customer-focused plumbing business based in Los Angeles. Before adopting new software, the company struggled with cumbersome back-office processes and slow communication between field technicians and the office, limiting efficiency and growth.

After switching to ServiceTitan in June 2016, Monkey Wrench implemented mobile, phone and payment integrations plus a visual price book and custom workflows accessible on iPads. Within five months the team could handle roughly twice the work, and the company grew revenue 74% in less than a year while significantly reducing back-office time and improving field-office coordination.

Monkey Wrench Plumbing Company

Joe Wachtel

Owner