Case Study: Minnesota plumbing company McQuillan Bros. achieves 182% revenue growth with ServiceTitan

McQuillan Bros. - Customer Case Study

McQuillan Bros. is a family‑run Minnesota plumbing company founded in 1883 that shifted focus to residential services under new leadership in 2013. Facing the need to modernize operations and scale efficiently, the team sought a comprehensive business platform to streamline calls, dispatching, technician training, and customer communications.

They implemented ServiceTitan and were live within weeks—running calls an hour after activation—using features like technician tracking, a content portal for ongoing training, and custom reporting. In three years with the platform McQuillan Bros. grew revenue 182%, reached $5.4M with 17 techs in 2017, and planned to roughly double that in 2018 while improving customer confidence and operational visibility.

McQuillan Bros.

John McQuillan Jr.

Owner