Case Study: Mattioni Plumbing, Heating & Cooling achieves higher bookings and less customer friction with ServiceTitan

Mattioni Plumbing, Heating & Cooling reduces customer friction and books jobs with Reserve with Google + Scheduling Pro

Mattioni Plumbing, Heating & Cooling, a southeastern Pennsylvania HVAC and plumbing company, wanted to reduce friction in how customers book service and make it easier for new leads to find and schedule them online. Using ServiceTitan’s Scheduling Pro along with Reserve with Google, the company aimed to simplify the customer journey from Google Search and Maps to an actual appointment.

ServiceTitan helped Mattioni Plumbing, Heating & Cooling create a 24/7 online booking experience that now handles 10–12% of jobs, generating additional business without hiring another customer service representative. The company says the setup works around the clock and has delivered strong ROI by capturing more bookings with fewer hurdles for customers.

Mattioni Plumbing, Heating & Cooling

Dan Lizette

Call Center Manager