Case Study: Jerry Kelly Heating, Air Conditioning and Electrical drives more bookings with ServiceTitan

Marketing Pro and Scheduling Pro help Jerry Kelly bring in customers

Jerry Kelly Heating, Air Conditioning and Electrical wanted to make it easy for customers to book jobs however they preferred—by phone, text, email link, or online—while improving marketing outreach and follow-up. The St. Louis-area company uses ServiceTitan, including Marketing Pro and Scheduling Pro, to manage scheduling and marketing in one integrated system.

With ServiceTitan, Jerry Kelly launched multi-channel campaigns, automated drip emails, birthday-card outreach tied to equipment age, and booking links with real-time availability. The result was a much simpler, faster process for gathering audiences and sending campaigns, quicker turnaround, and more constant customer communication that helps turn marketing touches into new appointments.

Jerry Kelly Heating, Air Conditioning and Electrical

Cindy Roesler

General Manager