Case Study: Lee’s Air achieves 100% satisfaction and business growth with ServiceTitan

Lee’s Air, Plumbing & Heating guarantees customer satisfaction, and uses ServiceTitan to back it up

Lee’s Air, Plumbing & Heating needed a way to consistently deliver on its 100% satisfaction guarantee while managing rapid growth and keeping customers informed. Using ServiceTitan, the Fresno-based company gained better visibility into dispatching, customer communications, call tracking, and customer history so it could respond faster and better understand client needs.

ServiceTitan helped Lee’s Air scale from about 50 employees to 130 in four years and nearly double revenue, with software that Solis said can do the work of 10 to 20 employees. With ServiceTitan’s dispatch board, call recording, customer alerts, and Marketing Pro reputation tools, Lee’s improved efficiency, strengthened communication, and quickly addressed reviews to maintain high customer satisfaction.

Lee’s Air

Josue Solis

Operations Manager