Case Study: Laing Roofing achieves rapid growth and lifecycle roof management with ServiceTitan

Laing Roofing - Customer Case Study

Laing Roofing, a commercial roofing company in Kelowna, British Columbia, wanted to expand beyond one-time replacement jobs and build a service-and-replacement division that could manage roofs over their full lifecycle. The company turned to ServiceTitan and its all-in-one software for the trades, which fit Maier’s vision for handling inspections, maintenance, upgrades, and customer relationships more proactively.

ServiceTitan helped Laing Roofing equip techs with field estimating tools, improve dispatch and communication, track customer history, and support a membership program for recurring maintenance and priority leak visits. The results were significant: Laing Roofing grew from about two trucks on the road to six in 12 months, while ServiceTitan enabled the company to increase recurring service work and stay connected to customers throughout the roof lifecycle.

Laing Roofing

Robert Maier

Vice President