Case Study: Joseph Giannone Plumbing, Heating & Air Conditioning achieves 60% revenue growth with ServiceTitan

Joseph Giannone Plumbing, Heating & Air Conditioning - Customer Case Study

Joseph Giannone Plumbing, Heating & Air Conditioning is a fourth‑generation, family‑owned business serving the Philadelphia area that offers up‑front pricing and relies heavily on local customers. Facing the need to modernize and simplify operations—going paperless, consolidating workflows, and continuing strong year‑over‑year growth—the company sought a single platform to centralize scheduling, dispatch, marketing, and reporting.

By adopting ServiceTitan, they moved all operations into one system with phone, mobile and payment integrations, scheduled reports, and custom forms to streamline debriefs and staff tasks. The result: easier tracking of CSRs, techs and marketing, sustained 25–35% annual growth trends, and a 60% revenue increase within a year after going live.

Joseph Giannone Plumbing, Heating & Air Conditioning

Joseph Giannone Jr.

Joseph Giannone Plumbing, Heating & Air Conditioning