Case Study: Prospector Plumbing achieves 79% growth with ServiceTitan

Jered Williams’ life, Prospector Plumbing have become ‘something that I didn’t even think was possible

Prospector Plumbing, founded by Jered Williams in Fairbanks, Alaska, was growing fast but needed better systems to manage pricing, scheduling, team visibility, and marketing as the company expanded. Williams adopted ServiceTitan after getting guidance on how to run and present the business more effectively, using the platform to support a residential plumbing operation serving the Fairbanks area.

With ServiceTitan fully implemented, Prospector Plumbing streamlined field workflows, improved data tracking, and made faster, better-informed decisions. The results were significant: revenue increased 79% from $2.8 million in 2020 to $5 million in 2021, with growth heading toward $6 million, all with the same number of employees. ServiceTitan’s Marketing Pro also helped generate 705 Google reviews with a 4.7-star average, and an unsold estimate campaign produced $500,000 in year one and $780,000 in year two.

Prospector Plumbing

Jered Williams

Prospector Plumbing