Case Study: Interstate AC achieves greater commercial efficiency with ServiceTitan

Interstate AC’s commercial business ‘pushed into the 21st century’ by ServiceTitan

Interstate AC, a commercial HVAC company with 90% of its work in commercial projects, was operating with outdated, paper-heavy processes and older software that made it feel “stuck in the old days.” Looking for a more modern system, the team adopted ServiceTitan in January 2022 to better support its commercial dispatch, project management, and field operations.

With ServiceTitan, Interstate AC centralized job details, permits, documents, blueprints, and communication so technicians could work more independently and efficiently. The company also streamlined dispatching and progress billing, cut permit submission time from minutes to seconds, and improved office productivity enough to avoid replacing some staff, helping reduce overhead while getting more work done.

Interstate AC

Kitty Dunn

Dispatch Manager