Case Study: Coastal Heat Pumps achieves greater efficiency and growth with ServiceTitan

Inspiring Possibilities Change the Plan for Canada’s Coastal Heat Pumps

Coastal Heat Pumps, a Victoria, British Columbia-based heat pump and refrigeration company, faced rapid growth, record heat-driven demand, and the challenge of moving from paper-based operations to a more scalable way of managing calls, scheduling, and field service. The team turned to ServiceTitan, the cloud-based software for the trades, to help streamline operations as the business expanded and added technicians.

ServiceTitan helped Coastal Heat Pumps centralize workflows, improve communication, track subcontractors and schedules, and manage data in one place, which significantly improved efficiency and customer service. The company doubled its technicians from four to eight, added more call-handling support, and handled a surge from 40–65 calls a day to more than 170 during peak demand; ServiceTitan also helped drive more five-star Google reviews and gave the team confidence to grow into new service lines.

Coastal Heat Pumps

Ashley Gulevich

Operations Manager