Case Study: Hurley & David achieves a higher Titan Score with ServiceTitan

Hurley & David - Customer Case Study

Hurley & David, an HVAC and plumbing company serving Western Massachusetts since 1960, needed better ways to manage its dispatch board, match the right technicians to the right calls, and streamline office workflows. Business operations manager Jessica Smith said ServiceTitan helped address these challenges by improving scheduling decisions with skills and zones, while also supporting better process consistency across customer service, dispatch, and office operations.

ServiceTitan’s customizable software and TitanAdvisor helped Hurley & David optimize how they used the platform, run reports, tailor fields, and adopt more useful features. As a result, the team was able to make dispatching more efficient and improve internal procedures, and Jessica Smith reported achieving the highest Titan Score in TitanAdvisor, showing strong adoption and measurable engagement with the platform.

Hurley & David

Jessica Smith

Operations Manager