Case Study: Sun Glow Heating & Cooling boosts productivity and revenue with ServiceTitan

How to Use TitanScore as a Self-Tutorial for Higher Productivity

Sun Glow Heating & Cooling, a Portland, Ore.-based HVAC company, onboarded ServiceTitan in late 2019 to replace a previous system that had poor setup, weak support, and inefficient workflows. The team wanted a cleaner, more functional solution that would help technicians and office staff work faster and more effectively.

With ServiceTitan, Sun Glow Heating & Cooling used TitanScore to uncover underused features and improve productivity, while also adopting tools like the built-in price book and Marketing Pro. The results included a rise in average ticket size from $400 to $511 in less than six months, and a TitanScore of 80—nearly double the industry average—along with stronger customer communication and better estimate generation.

Sun Glow Heating & Cooling

Leon Wright

Manager